Refund policy
Return & Refund Policy
Last updated: September 30, 2026
Try it for 60 days. If it isn’t for you, send the bottle back — even a partly used one — and we’ll refund you.
Sixty days from delivery is roughly a full titration cycle — long enough to actually judge whether the protocol is doing anything for you, rather than a week that catches you mid dose-change. You don’t have to finish it, and you don’t have to explain yourself.
How to start a return
- Email vistaversant@gmail.com within 60 days of delivery with your order number and the product(s) you’re returning.
- We’ll reply within 2 business days with return instructions and the return address.
- Ship the bottle(s) back. We recommend a tracked service, since we can’t refund a return that doesn’t reach us.
- Once the return is received, your refund is issued to the original payment method within 5–10 business days.
What the guarantee covers
- One-time purchases — full product price refunded once the bottle is returned.
- Multi-bottle bundles (e.g. 3-month supply) — return every bottle from the order, opened or not, for a full refund.
- Subscriptions — the guarantee applies to your first shipment. Cancel any time from your account or by emailing us, and no further shipments will be charged. Renewal shipments that are unopened and returned within 30 days of delivery are refunded in full.
The 60-day guarantee may be used once per customer, per product.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or isn’t what you ordered, email us within 14 days of delivery with a photo and your order number. We’ll send a replacement or issue a full refund — no return required.
Lost or delayed shipments
Orders typically arrive within 7 business days of being placed. If your tracking hasn’t updated in 10 business days, or shows delivered but you haven’t received it, contact us and we’ll sort it out with a replacement or refund.
Exchanges
We don’t process direct exchanges. Return the original under the guarantee above and place a new order for the product you’d like instead.
Non-refundable
- Original shipping charges, where applicable.
- Return shipping costs, unless the return is due to our error.
- Orders returned without contacting us first, or received after the 60-day window has closed.
Refund timing
Refunds go back to the original payment method. Once we process your refund, your bank or card issuer may take an additional 3–10 business days to post it to your statement.
Understory Nutrition, a brand of Vista Versant LLC
3571 Vista Heights Lane, Eugene, OR 97405
vistaversant@gmail.com
Alongside your medication. Never instead of it.